Losing Clients due to Rush Fees? Have them send flowers instead.
Implementing fees without alienating clients is a key challenge for contractors like us. Things become exceedingly difficult when trying to balance a normal full-time workload and "incentivize" clients to send their files on time.
What are the options we have to shuffle jobs around to accommodate a client who "needs it tomorrow"? Angelina Gurrola and Charles Commins provide solutions you can use in your own business.
Key moments:
(00:00) Defining Late and Rush Fees
(06:35) Enforcing Fees Without Alienating Clients
(12:13) Including Fees in Proposals and Contracts
(15:38) Client Choices and Boundaries
(22:00) Transparency and Trust in Client Relationships
(27:53) Preventing Late Submissions and Rush Jobs
(35:54) Percentage vs. Flat Rate Rush Fees
Resources mentioned in the show:
- Charles was Non-Employee of the Week (week 38)
- Thanks to Chad Parizman and Alejandro Ramirez for their contributions
- See flowers sent instead of paying a Rush Fee
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Our Panel:
Angelina Gurrola is a podcast producer, manager, and strategist offering full-service launch and monthly management packages to creative businesses & brands.
She helps her clients connect more deeply with their audience, disrupt the status quo, and create a profitable ecosystem of content through values-aligned support, systems, and accountability.
A former music producer & current DJ, Angelina resides in Chicago with her cats, hobbies, and a growing vinyl collection.
Website: https://wildwavepodcasting.com
Threads: https://www.threads.com/@_angelinagurrola
LinkedIn: https://www.linkedin.com/in/angelina-gurrola
Charles Commins is the host of the award winning It's All Cobblers To Me podcast, founder of podcast production company, Vibrant Sound Media and co-runner of the largest UK podcaster community, MIC's Podcast Club.
From Warrington, Charles spends most of his time running - be that for exercise or simply chasing his two kids around!
Website: https://vibrantsoundmedia.com
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Tools we used:
*Riverside.fm to RECORD
We used Riverside to record this episode and create video shorts for marketing the show.
*PodChapters for CHAPTERS
PodChapters allows us to create chapters, incorporate them into the MP3 and RSS feed, and include chapters in the show notes.
*Captivate.fm for our podcast MEDIA HOST
We use Captivate to host the podcast. Captivate offers amazing features for a low monthly price, including full control of dynamic insertion, embedded chapters, and Blocks/Shortcodes to quickly add content to show notes (either static or dynamically!)
*Use of the above affiliate links may earn us a commission, which is used to support the efforts of this show. Thank you in advance for your support!
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Mentioned in this episode:
This podcast uses the following third-party services for analysis:
OP3 - https://op3.dev/privacy
